Thank you for choosing PuffNeko! If you need to return an item, request a refund, or have a question about our brand, we’re here to help you through the process. Please follow these steps for a smooth experience:

Contact Us Directly: Email us at puffnekobrand@gmail.com with the following information:

1. Order Details: Include your order number and any relevant information about your purchase.
2. Description of the Issue: Clearly explain the issue you've encountered with the product.
3. Supporting Images: If possible, attach images that illustrate the problem. Visuals can greatly help us in undestanding your concern.
4. Review Your Email: Double-check that all the information is accurate and complete before sending.

Send Your Email: Once your email is ready, send it our way, and our dedicated team will review your request promptly.

We aim to handle all return and refund inquiries as quickly as possible to ensure your satisfaction.

If you have any additional questions or need further assistance, don’t hesitate to reach out. We’re here to help!

Address: Level 1/241 Adelaide St, Suite 1294, Brisbane City, QLD 4000

Email: puffnekobrand@gmail.com

Phone: +66 8 7670 5252

Thank you!